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Device ID Unmatched for LG G5

I'm unlocking my second LG G5 so I did this before.
But this time my device ID is said to be unmatched. Unmatched to what?
I run the command "fastboot oem device-id"
I use the two lines it puts out in one and try to get the unlocker via the
webpage, I'm running out of tries by now...
Please help
Posted on 22-Aug-2018

Re:Device ID Unmatched for LG G5


We apologize for any inconvenience this may cause.

We kindly request you to send us the following at
- The Device ID copied from the DOS command window as plain text.
(You can copy the Device ID with the right button of your mouse.)
- A label photo file (less than 300KB) taken from the back of the phone.
(You can find the label when you remove the battery.)

** In the photo, the label must be visible on the back of the phone.
A label photo of the box package or a label photo that we can't see the back side of the phone will not be accepted.

** In case of the G5/G6, the label is placed outside the back of the phone, not behind the battery.
If you have lost the label, please send us the following screenshots.
1. Settings >> About phone >> Status
2. Settings >> About phone >> Hardware info
3. Settings >> About phone >> Software info

Thank you.

Posted on 3-Sep-2018