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Not able to connect Bluetooth Low Energy [BLE] enabled tool to LG V20 phone.
Nitesh
I am not able to connect any bluetooth Low Energy [BLE] enabled tool to LG V20.
Each time I start connecting bluetooth tool with LG V20, It stopped connecting with the below mentioned method call.
BluetoothGatt: discoverServices() - device: 34:B1:F7:D1:50:A2

Any help will be appreciated. Thanks
Posted on 17-Jul-2017
narae0.kim

Re:Not able to connect Bluetooth Low Energy [BLE] enabled tool to LG V20 phone.

Hello,

Can you please let us know the following information of the device?
- Model name (e.g. LG US996)
- SW version
- Android version

Thank you.


Posted on 18-Jul-2017
Nitesh

Re:Not able to connect Bluetooth Low Energy [BLE] enabled tool to LG V20 phone.

Hi Narae0.kim,

Below are required information.

Modal Name : LG V20
SW Version : V10g-IND-XX
Android Version : 7.0

Thanks


Posted on 18-Jul-2017
narae0.kim

Re:Not able to connect Bluetooth Low Energy [BLE] enabled tool to LG V20 phone.

Hello,

There are many different versions of the V20.
Please let me know the full model name.

Thank you.


Posted on 18-Jul-2017
Nitesh

Re:Not able to connect Bluetooth Low Energy [BLE] enabled tool to LG V20 phone.

Hi,

It is LG-H990ds

Thanks


Posted on 18-Jul-2017
Nitesh

Re:Not able to connect Bluetooth Low Energy [BLE] enabled tool to LG V20 phone.

onServicesDiscovered(BluetoothGatt gatt, int status) callback method of BluetoothGattCallback class is never called.
This issue we are getting only with Lg devices with 7.0 Android version.


Posted on 1-Aug-2017
Nitesh

Re:Not able to connect Bluetooth Low Energy [BLE] enabled tool to LG V20 phone.

Hi,

I have sent the full log at developer@lge.com.

Thanks.


Posted on 8-Aug-2017
narae0.kim

Re:Not able to connect Bluetooth Low Energy [BLE] enabled tool to LG V20 phone.

Hello,

We have checked our email inbox, but did not find your email.
It seems that it didn't reach us for some reason.

Can you please send it again?

Thank you.


Posted on 9-Aug-2017
Nitesh

Re:Not able to connect Bluetooth Low Energy [BLE] enabled tool to LG V20 phone.

Hi,

Sent the full log again at developer@lge.com.
Attached a copy of same here too.

Thanks.


Posted on 17-Aug-2017
Nitesh

Re:Not able to connect Bluetooth Low Energy [BLE] enabled tool to LG V20 phone.

Hi,
I have resent the bluetooth logs following the below steps at developer@lge.com

1. Settings > Bluetooth > Select option menu (at the top-right corner) and select 'Edit phone name' > Press volume up button 2 times and volume down button 2 times to enter the hidden menu > Enter service code 100200 and Go > Enable snoop log > BT off/on and test the issue case.
2. Then go to the 'File manager' app -> extract .cfa file under 'Internal storage/bluetooth'.

Attaching the same logs here as well.

Thanks,
Nitesh Patel


Posted on 28-Aug-2017
SourabhFluke

Re:Not able to connect Bluetooth Low Energy [BLE] enabled tool to LG V20 phone.

Hi,

I want to bring BLE connectivity issue with LG G6 ( Model VS988) handset which is used by our several US customers. We are a product based organization developing the Software application which will allow the users to connect their Measurement tools( hardware devices) via BLE/WI-FI connectivity.
We are getting the several complaints related to BLE connectivity of the LG handsets like G6 and V20 with the measurement tools( like Voltmeter, Ammeter etc.).
After analyzing the logs, it seems to be the problem exist in the handset sdk. we are losing the major customer base dueto this also I think its running the LG reputation too( basic BLE connectivity doesn't work properly).
One of my team mate in the same blog raised the complaint some times before but there is no action taken.
I request you to take the issue on priority and resolve it at least for the future LG development models.
I would appreciate the quick response from LG Development team. Waiting for the reply also suggest me if there is any other forum where we can log the issue for faster resolution.

Other information of LG Mobile:
Model: VS988
Hardware rev 1.0
Wi-Fi Mac address 10.F1.FZ.09.DF.E8.
Bluetooth 88.36.5F.61.EC.OB
Android 7.0
kernel 3.18.31-perf-g60fc444
software version VS98815A.

Best regards,
Sourabh Gupta
Mgr- Fluke corporation
Website: http://www.fluke.com/
Email: sourabh.gupta @fluke.com


Posted on 14-Mar-2018
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